Verified by Visa – secure online shopping
Internet shopping lets you choose from the best the world has to offer
– and now you can feel safe when you shop online with your credit
union Visa card.
Verified by Visa is a new service that lets you use a password and
personal assurance message (PAM) with your Police Credit Union Visa
card. Your password is as easy to use as your PIN at an ATM – and
it means you’re the only one who can use your Visa card to make purchases
over the Internet from participating merchants. For added security,
your PAM confirms that you are connected to a legitimate website,
and that your card is being authenticated by your credit union.
Can I register with my existing Police Credit Union Visa card
or do I need to apply for a new one?
You can register any Visa card to be protected by Verified by Visa
as long as your card issuer offers this service. Police Credit Union
offers this service to all of its Visa cardholders.
How do I register my Visa card?
1. Have your Verified by Visa member registration number and Visa
card in front of you. To receive your registration number via post,
please call the Response Centre on 131 844 or, if you have received
your number and misplaced it, please contact us on 131 844.
2. When you have your card and member registration number to hand,
go to www.policecu.com.au
and click on the Verified by Visa button.
3. Follow the instructions.
I have more than one card issued on my Visa account. How does
Verified by Visa work for additional cards?
Verified by Visa will still work for all the Visa cards on your
account – simply register and create a password and PAM for each one.
Please note that once a Police Credit Union Visa account is registered
with Verified by Visa, all cardholders will need to register and create
their own password and PAM before shopping at participating online
stores.
After I register, how long does it take for Verified by Visa
to start working?
Verified by Visa is available as soon as your registration is confirmed.
Do I need any special equipment or software on my computer?
All you need is an Internet connection and Internet Explorer, Netscape
or AOL browser software version 4.0 or above. To find out if your
browser is compatible, go to the Help menu on your browser’s home
page and select the About option. It should tell you which version
is installed on your computer.
What is a personal assurance message?
When you register for Verified by Visa, you will be asked to create
a personal assurance message. When you pay online, a pop-up screen
showing this message is your assurance that your Police Credit Union
is authenticating your password.
How will the online store know that I have Verified by Visa?
Participating online stores will automatically recognize your Visa
card number if it is registered.
What if I forget my password?
If you forget your password, you should contact us on 131 844.
If I suspect someone has stolen my password or used it to make
fraudulent purchases, what should I do?
Contact Police Credit Union immediately on 131 844 during normal
office hours or 1 800 224 004 after hours.
What should I do if I am shopping online and I don’t get asked
for my Verified by Visa password?
Simply enter your payment details as normal and complete your transaction.
It may mean that the merchant is not yet enrolled in the Verified
by Visa service.
For more information on Verified by Visa, please phone our Response
Centre on 131 844.
